Last issue we touched Consolidation in the UK Travel Market. This week Arianne discusses Travel & Search.
Every travel vertical needs to be uniquely marketed and has different trends and booking patterns associated with it. Holidays traditionally have their peak booking period in January, with a “lates” booking period towards the summer. Up to half of holiday conversions can happen over a month after the initial search, whereas car hire (Car Rental in the US) can see its highest performing period during July/August – when people, as a last minute item for their holiday, book a rental, and it has an almost immediate look-to-book time. However, for a cruise, people can take months to decide on a booking and, even once made, travel may not be for another 12-18 months. A similar pattern is often seen in the luxury market.
To effectively measure your campaigns, you should map your cookie window to these trends. Depending on the product, you may want a 30-day cookie, 90-day cookie, or more if possible (the longer the look-to-book time, i.e. the length of time that passes from the first click to the conversion, the longer you want your cookie window to be).
Also give thought to your budgets. If you sell package holidays, you will want the largest proportion of your budget available for the January-March period, but you would also want to start upweighting bids towards the end of December to ensure that you capture the traffic as it starts to increase. If your client only offers product to a certain destination, for example the luxury holidays in the Far East, your key advertising and buying periods would be different and you would no doubt want to adjust your spend to coincide with these times.
When it comes to profit margins, if you’re a reseller of flights (especially short-haul) or hotel rooms you’ll find that the profit available from your commission is tiny compared to that of a cruise or luxury holiday. If you are the operator (e.g. the airline or hotelier) your margins will be more generous. You may even operate on the “Expedia model” – where you make zero money from selling a flight,but you try and sell the customer an overall package that includes accommodation or other extras, with these other items being where you make your money. Knowing the margin can help you choose the terms you buy – for very tight margin products, it’s unlikely that you would see a return on the keyword “flights.” However, a more specific term such as “flights from Gatwick to Alicante” would probably convert better and at a more reasonable cost.
Article by Arianne Donoghue