Last Friday Google announced that they would start allowing advertisers to buy all keywords, including trademarks, in the UK and Ireland.
Google detractors will cite this as a blatant attempt at driving incremental revenue from branded clicks. Advertisers will balk at having their biggest competitors alongside their trademarked terms. Brands that already spend millions to drive online customers to search for their brand may now have to spend even more to mitigate the potential losses to paid search competitors.
While this policy is not new (US advertisers have long been able to buy trademarked keywords), it’s probable that the UK will be much more affected by this change, as competition for a smaller pool of inventory will tempt small brands to piggy-back traffic from bigger brands.
Implications for the UK landscape aside, the benefit to the consumer is the most important consideration. Surely intention on a branded keyword is absolute. If one searches on the keyword “Expedia,” he/she may be expecting to retrieve Expedia’s website. This is probably true in 99% of cases.
Is it then not intrusive to consumers to have other brands alongside? The contrary argument (the one advocated by Google) is that this gives the customer choice. Surely, it is only fair that if Last Minute offers a better deal on a holiday to Malaga, then the customer should know about it.
Search by its very nature is not a push medium. If a customer uses Google to search for “holiday to Malaga,” then his/her decision has been made. Therefore, the likelihood of me being swayed for a different holiday choice is unlikely. However, if someone is in the research process on Expedia and then sees a listing for Opodo, the user may visit Opodo as well.
There is fundamentally nothing unfair here to the consumer. The word “Expedia” has created a conversion for Opodo. It is easy to be critical of Google for allowing this, but in reality a brand’s identity can never really be contained in a bubble. We’ve long been able to criticize brands online and recommend better brands.
All brands are at the peril of consumer opinion; this new trademark policy is simply expands the extent to which brands are diluted online and consumers maintain control. Google is empowering consumers with ultimate choice at the expense of all advertisers.
Article by Nathan Levi