Search Account Manager Ali Manning attended this year’s Click Fraud panel. This year’s panel was a mix of advertisers, vendors, and the search engines, discussing various click fraud tools and the steps being taken to minimize this problem.
The engines took an interesting approach in focusing more on the quality of clicks rather than their validity. While they discussed their tools to detect and refund advertisers for invalid clicks, the approach seems to be focusing on evaluating a syndication partner’s value on the whole, and how to charge advertisers based on that value.
Ask.com and Yahoo! discussed discounting syndicated clicks based on conversion tracking as well as upcoming tools, such as domain reporting and exclusion for advertisers, to better understand and control where their clicks come from. Ask is implementing URL stuffing, which will allow marketers to include unique elements in a tracking URL, which can include match type, campaign IDs, etc. This would allow an advertiser more real time tracking of specific syndication partners.
The engines also cited greater visibility and accountability for advertisers. Live encouraged advertisers to pull click quality reports to see how many clicks they are not being charged for. Yahoo! stated that it discards 12-15% of clicks on the front end, but admitted that their system for advertisers to report suspicious click behavior needs improvement. Google presented how it errs on the side of caution when charging for click fraud, explaining that it has a high false positive rate to ensure malicious activity is accounted for.
While representatives from several companies heckled the engines during the session, and pressed concerns over visibility and accuracy, the engines stood firm that they are combating the problem of fraud in search engine marketing, and are taking a wider view to incorporate the quality of clicks into the CPC they charge.
There is seemingly no way to end click fraud; however, active campaign management and utilizing click tracking tools will help marketers manage this more effectively.