Search Insider Summit – In Florida last month, Lindsay Rinehart presented a case study about Avenue A | Razorfish client Chase Bank during the Search Insider Summit. The case study was also presented to Yahoo! Search marketing and helped AA|RF win the 2007 Yahoo! Search Light Award.
Chase had traditionally run search campaigns against a Cost Per Approved Application (CPAA) for their credit card business. Some highly relevant terms such as “credit cards” that are core to their business seemed to become out of reach due to inflated costs (competition) when based solely against the direct response goal; however, these terms were important to have in the campaign due to relevance and volume. Chase teamed up with Yahoo! to conduct a Branding Study, to understand how Branding plays a role in the SEM environment, and if these core terms should be measured against a Branding metric.
This study was conducted Pre-Panama, so Chase targeted top positions (1-2) for the Test Group. The Control Group kept the campaign totally offline – no ads were shown. A sample of consumers who did not click on the ad in the Test group, and those not exposed to the ad in the Control group, were then served a survey somewhere through the Yahoo! Network of sites that asked about their perception, favorability and awareness of Chase vs. its competitors.
Results: Among those exposed, Chase was the most recalled bank among its competitors with 62% ad recall. Perceptions of the brand were significantly elevated among those exposed to the Brand, and there was a 44% lift in unaided consideration of applying to Chase. Overall: The value of just being exposed and prominently placed in search engine results had a very positive impact on Branding. AA|RF is continuing its research with other clients to monitor the Branding impact across various verticals, and is continuing to explore opportunities for studies with Comscore or similar partners.
SMX Advanced - At last week's inaugural SMX conference in Seattle, Matt Greitzer spoke on a panel titled "Beyond the Majors." Matt highlighted the Avenue A | Razorfish experience with 2nd tier search engines, citing an overall spend of around 5% of overall search dollars on 2nd tier engines and vertical search. Matt explained that the time versus return ratio on these engines was often unfavorable to overall campaign performance, and that 2nd tier engines would need to make their interfaces easier to use if they expected greater adoption.
Matt also related that many search managers and clients have had poor success with 2nd tier engines, and are reluctant to give them a second chance. In fact, search managers have been weary of 2nd tier Paid Search providers for years. But a recent AA|RF case study demonstrated that 2nd tiers can be efficient if managed correctly. Matt cited success with engines such as Enhance and Miva, as well as good results with vertical search engines such as business.com. For blog coverage of the SMX conference, visit Promediacorp and Search Engine Roundtable.
Searchnomics Coming to Santa Clara June 27 –WebGuild will be hosting their one-day conference, “Searchnomics,” at the Santa Clara Convention Center on June 27. Among other speakers, SMTrends editor Chris Boggs will be moderating a panel as well as presenting during a separate SEO-related session. More information is available at the WebGuild site.